Logistware Return & Refund Policy

Effective Date: January 11, 2025

This Return & Refund Policy (“Policy”) governs all payments, subscriptions, and promotional offers related to the use of Logistware’s online platform and services (the “Services”). By accessing or using the Services, you expressly acknowledge and agree to be bound by this Policy. This Policy is intended to provide clear terms and to protect Logistware against disputes, chargebacks, and refund claims.

1. General Terms

Final and Non-Refundable Payments: All payments made to Logistware for Services—including but not limited to load postings, premium features, subscription fees, and membership access—are final and strictly non-refundable, regardless of whether you use or access the Services.
No Refunds for Outcomes or Traffic: Logistware does not guarantee any specific level of traffic, business opportunities, transactions, or results. Dissatisfaction with outcomes, performance, or perceived value of the Services does not entitle you to a refund, credit, or adjustment of fees.
Non-Transferability: Payments are non-transferable and remain valid even if you cancel your account or discontinue use of the Services.

2. Membership Cancellations

User-Controlled Cancellation: You may cancel your membership at any time by using the “Close Account” function within the platform. Cancellation stops future billing, but no refunds will be provided for payments already made.
Recurring Payments: Users are solely responsible for managing or stopping recurring payments directly with their payment provider or financial institution. Logistware has no ability to cancel payments on your behalf.

3. Service Availability and Issues

Platform Access: Logistware strives to maintain uninterrupted service. However, downtime may occur due to maintenance, updates, or events beyond our control. Such interruptions do not entitle you to refunds, credits, or compensation.
Technical Support: Users experiencing technical issues must promptly contact Logistware support at info@logistware.ca. While we will work to resolve problems in good faith, technical issues are not grounds for refunds or credits.

4. Payment and Billing

Third-Party Processing: Payments are processed by independent third-party providers. Once processed, payments are final. Logistware is not responsible for processing errors, delays, or disputes handled by your financial institution or payment provider.
Disputes & Chargebacks: If you initiate a chargeback, reversal, or unauthorized dispute, Logistware reserves the right to suspend or terminate your account immediately and to pursue recovery of funds, damages, and associated legal costs.

5. Subscription Services

Automatic Renewals: Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date. Subscription fees are non-refundable, including where cancellations occur mid-cycle.
Access After Cancellation: Upon cancellation, you will retain access until the end of the paid billing period. No refunds or credits will be issued for unused time.

6. Promotions, Trials, and Discounts

Trial Offers: Logistware may, from time to time, provide free or discounted trial access (e.g., one-day or three-day free trials). These trials are limited-time offers and are provided solely at Logistware’s discretion. Trial access does not entitle users to refunds, extensions, or adjustments of existing paid subscriptions.
Promotional Pricing: Any promotions, sales, discounts, or special pricing are available only to new users or those specifically identified as eligible at the time of the promotion. Existing or currently active users are not entitled to refunds, credits, or adjustments if they are paying a higher rate than the promotional rate.
Customer Service Notice: If a promotion becomes available that may benefit an existing subscriber, Logistware’s customer service team may, at its sole discretion, notify the subscriber of eligibility. However, this does not create any obligation to adjust fees or provide credits retroactively.

7. Refund Exceptions

Billing Errors: In the rare event of a verified billing error directly caused by Logistware, a correction, credit, or partial refund may be issued. Such determinations are made solely at Logistware’s discretion and on a case-by-case basis.
No Precedent: Any exception granted does not establish precedent or require Logistware to grant similar exceptions in the future.

8. No Warranty of Results

Logistware provides access to a platform but does not and cannot guarantee specific results, including but not limited to: traffic, sales, transactions, or business opportunities. You acknowledge and accept that your outcomes may vary based on market conditions and other external factors beyond Logistware’s control. Dissatisfaction with results does not constitute grounds for refunds, credits, or disputes.

9. Chargebacks and Legal Action

Fraudulent Claims: Any fraudulent, baseless, or unauthorized chargeback or dispute will be fully contested. You may be held financially responsible for all costs incurred by Logistware, including chargeback fees, collection costs, and legal expenses.
Recovery of Damages: Logistware reserves the right to pursue recovery of any amounts owed through collection agencies, arbitration, or legal proceedings.

10. Governing Law and Dispute Resolution

This Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this Policy shall be resolved through binding arbitration in Ontario, Canada, under the Arbitration Act, 1991 (Ontario), and not through court proceedings, to the fullest extent permitted by law.

11. Contact Us

If you have questions regarding this Policy, please contact us:
Logistware
Email: customerservice@logistware.ca